Return & Refund Policy

This Return & Refund Policy explains Faradaa’s guidelines regarding order cancellations, returns, damaged or incorrect items, non-returnable products, and refunds. Please review this policy before placing an order.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

 

Order Cancellation

Cancellation requests may be submitted within 24 hours of purchase, provided the order has not already been prepared for shipment or dispatched.

A cancellation is confirmed only after you receive confirmation from Faradaa. If an order can no longer be canceled, you may still be eligible to request a return after delivery.

To request a cancellation, please email faradaashop@gmail.com and include your order number.

 

Change-of-Mind Returns

You may request a return of an eligible product within 14 calendar days after delivery.

To qualify for a return, the product must be unused, unopened, in its original sealed packaging, and in the same condition in which it was received. Proof of purchase may be required.

Please contact us before returning an item so we can provide the appropriate return address and instructions. After notifying us, the item should be shipped back within 14 calendar days.

Customers are responsible for return shipping costs for change-of-mind returns unless otherwise required by applicable law. We recommend using a trackable shipping service. Original shipping charges are non-refundable unless required by applicable law.

 

Damaged, Defective, Incorrect, or Missing Items

Please inspect your order promptly upon delivery.

Before opening the parcel, we strongly recommend recording one continuous, unedited video showing:

* The unopened parcel and shipping label
* The entire unboxing process
* All items and their condition upon opening

 

Please keep the original product packaging, outer parcel, and shipping label until your order has been fully inspected.

If an item arrives damaged, defective, incorrect, or missing, please contact us as soon as possible, preferably within 7 calendar days of delivery. Please provide:

* Your order number
* A description of the issue
* The continuous unboxing video
* Clear photos of the affected product
* Photos of the outer packaging and shipping label

 

The video and photographs help us verify the condition of the parcel and investigate the issue with the carrier. Claims submitted without sufficient supporting evidence may be delayed or may not be approved if we are unable to verify the issue.

After reviewing the information, Faradaa Shop may offer a replacement, refund, or another appropriate resolution. If the item must be returned, we will provide return instructions and cover reasonable return shipping costs.

The recommended reporting period and evidence requirements above do not limit any rights available to you under applicable law.

 

Non-Returnable Items

The following items may not be eligible for return:

• Opened, used, or unsealed personal care and beauty products that cannot be returned for health or hygiene reasons

• Gift cards, except where a refund is required by law

• Items clearly marked as final sale, where permitted by law

• Items that are not in their original condition or are missing parts for reasons unrelated to Faradaa

These exclusions do not apply to items that arrive damaged, defective, or incorrect, or where a return or refund is required under applicable consumer protection laws.

 

Return and Refund Process

Please contact us before sending any item back. Returning an item without contacting us may delay the review and refund process.

Once an approved return is received and inspected, we will notify you of the refund decision. In some cases, a refund or replacement may be approved without requiring the item to be returned.

Approved refunds will be issued to the original payment method within 10 business days, or sooner where required by applicable law. Your bank or credit card provider may require additional time to process the refund after it has been issued.

If more than 15 business days have passed since Faradaa confirmed that your refund was issued, please email faradaashop@gmail.com for assistance.

 

Need Assistance?

If you have questions about cancellations, returns, or refunds, please contact us through our Contact Us page or email faradaashop@gmail.com. Our team is happy to assist.