Return & Refund Policy

This Return & Refund Policy explains Faradaa’s guidelines regarding order cancellations, damaged or incorrect items, non-returnable products, and the refund process. Please review the information below before placing an order.

Order Cancellation

Orders may be canceled within 24 hours of purchase.
Once an order has been prepared for shipment or has already been shipped, cancellations can no longer be accepted.
To request a cancellation, please contact us as soon as possible at faradaashop@gmail.com, including your order number and relevant details.

Damaged or Incorrect Items

Please inspect your order upon delivery.
If an item arrives damaged, defective, or incorrect, please contact us promptly so we can review the issue and assist with a resolution. Supporting photos and order details may be requested for assessment purposes.

Non-Returnable Items

Due to product nature and hygiene considerations, certain items are not eligible for return, including:

Personal care and beauty products
Sale items
Gift cards

If you are unsure whether a specific product is eligible for return, please contact us before placing your order.

Refund Process

Once an approved returned item is received and inspected, we will notify you of the refund status.
Approved refunds will be issued to the original payment method within 10 business days. Processing times may vary depending on your bank or credit card provider.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact faradaashop@gmail.com for assistance.

Need Assistance?

If you have any questions regarding returns, refunds, or cancellations, please contact us through our website or email faradaashop@gmail.com. Our team is happy to assist.